Process-Oriented Performance Assessment of Online Learning During the Covid-19 Pandemic


Lockdown and social distancing measures caused by the COVID-19 pandemic have led to focusing on online alternatives in education around the world. As a result, quick adoption necessity of new online learning facilities have led to several challenges to educators and students. Therefore, it is important to measure the quality and effectiveness of online education. The aim of this study is to exemplify the use of a process-oriented assessment tools for online education to improve the quality of learning process. Statistical process control (SPC) is one of the commonly accepted quality improvement approaches that utilizes quality control charts to inform decision-makers instantly to diagnose the origin of the problems. This paper demonstrates that SPC can be a functional tool to support the assessment of online learning. Hence, performance of the online students on weekly quiz questions in an undergraduate level accounting course has been monitored during the COVID-19 pandemic. Then, the C Control Chart has been drawn to investigate the performance of the students.

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